Dear valued customers,
We would like to inform you that starting from December 20, 2025,
our live chat support will be discontinued on the support system.
From that date onward, all support requests will be handled exclusively through our
ticket system.
This change allows us to track issues more effectively, provide clearer follow-ups,
and ensure better overall support quality.
What you need to do:
-
Please submit your requests by
creating a support ticket
as usual.
- Our support team will continue to assist you promptly via the ticket system.
If you have any questions before the transition date, feel free to reach out to us via live chat.
Thank you for your understanding and continued support.
Best regards,
The4 Support Team
