Quick links
Knowledge Base
Browse our knowledge base to find answers to your questions. You can also search for specific topics using our search form.
Hire us for the development work
You are too busy or just want to hire someone expert to develop your theme? Let's hire us.
Browse our Topics
Browse our knowledge base to find answers to your questions.
View All Documention
Get in touch with us
Can't find what you are looking for? No worries, Our staff is always here to help you solve the problems you are facing.
Submit a ticket
Frequently asked questions
First, you need to extract the download folder from ThemeForest and upload the theme file in it to your Shopify store and follow the documentation at https://support.the4.co/collections
Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customizations or 3rd party apps. If you need help with customizations of your theme then you should enlist the help of a developer.
We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.