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Our office will be temporarily closed for the Lunar New Year celebration from [February 07] to [February 14], resuming regular business on [February 15]. Please anticipate delays in ticket support during this period. In the meantime, refer to our documentation at Document. We appreciate your patience!
First, you need to extract the download folder from ThemeForest and upload the theme file in it to your Shopify store and follow the documentation at https://support.the4.co/collections
Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customizations or 3rd party apps. If you need help with customizations of your theme then you should enlist the help of a developer.
We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.
Please check our guide here https://support.the4.co/articles/how-to-use-the-support-system
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