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Our business will be in mid year holidays this month, so we will be out of office on [July 16]. During this period, we may take longer than usual to reply to your messages. If you have any questions while we’re out, feel free to browse our Document. We’ll be back up to speed on [July 19] and will take care of any outstanding issues then. Thank you so much for waiting!
First, you need to extract the download folder from ThemeForest and upload the theme file in it to your Shopify store and follow the documentation at https://support.the4.co/collections
Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately, we cannot provide support for customizations or 3rd party apps. If you need help with customizations of your theme then you should enlist the help of a developer.
We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.
Please check our guide here https://support.the4.co/articles/how-to-use-the-support-system