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Dear valued customers,

In celebration of the Lunar New Year (Tet Holiday) , our support team will be on holiday from February 14, 2026 to February 22, 2026.

During this period, our team will be temporarily unavailable and will not be processing support requests. We sincerely apologize for any inconvenience this may cause.

We will resume normal operations on February 23, 2026. All inquiries submitted during the holiday will be handled in the order they are received once we return.

In the meantime, you may:

Visit our Help Center for documentation and guides: https://support.the4.co/collections
Submit your request via our ticket system as usual.

Thank you for your understanding and continued support.

Wishing you a prosperous and joyful Lunar New Year!

Best regards,
The4 Support Team

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