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How to use the support system?

Annie

Written by Annie

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When you have a question about the theme or need help, you can access to our support system at: https://support.the4.co/. Let's figure out how to use our support system.

1. Look for information in the document

You can search for an article with some keywords for the function you are looking for. You can check the video below for example:

Visiting "Browse our Topics" to find answers to many of the commonly asked questions and how to config the section/function of the theme. They are categorized by section parts, pages, themes.

2. Submit a ticket

If you can't find what you are looking for? No worries, our staff is always here to help you solve the problems you are facing.

Please fill in all information in the form, it will be easier for our checking progress.

  • Product: choose the theme you are using

  • Category: choose a type for your question

  • Subject: fill in some words for the title of this ticket

  • Site URL: the domain link to your store or the link to the page related to your question.

  • Content: describe your question in detailed as much as possible. It would be great if you send a screenshot or video in the attachment so we can understand it better. You also can ask many questions in one ticket.

    If it is a technical issue, you can leave the collaborator request code. So our staff can send a request to check your store.

Please see this video to create a ticket:

After submitting a ticket, please wait for a response. We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend.

To see all tickets which you had, go to My account > My tickets:

3. Hire us

If you are too busy or just want to hire someone expert to develop your theme? Let's hire us.

[Private Offer] EComposer Partner Plan

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Exclusively for The4 users, when you bougth any theme from us, you can get Ecomposer - Theme Partner Plan for ZERO and start making beautiful, high-converting store pages today:

  • FREE 100% EComposer Standard plan for 6 months (save you $114)
  • Build ANY Shopify pages: Landing page, Sale Funnel page, Lead pages, & other custom pages tailored for your marketing campaigns.
  • Create advanced sections & add to your theme with ease
  • 100+ professtional, stunning designer-made templates
  • Build pages with a love drag-drop editor, no coding required

How to claim offer. Install EComposer HERE. Then open chatbox icon in EComposer dashboard and leave a message with subject "Theme name+EComposer" to upgrade for free

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Cheers, The4.

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